Among the projects the INVIVO team is proud to have created this year, is a virtual learning (or elearning) platform for Andria Cox and her team at Sanofi. Recently, Andria shared her insights in 5 Must-Haves for Virtual Global Learning with LTEN, including her experience working with INVIVO.  

From the article:

Strategic Supplier Partner

When selecting a supplier partner for global learning development, it is important to ensure that they have the right team members to meet the project’s needs. For example, when creating a global medical learning program, it is not advised to select a partner that does not have medical writers on staff. The difference between a supplier partner and a strategic vendor partner rests in the strategic vendor partner’s ability and willingness to understand the business needs and the patient populations served and to challenge you to think of new and innovative ways to present the information to your global SMEs for enhanced participation and contribution.

We partnered with a boutique digital science and medical communications firm out of Toronto, Canada. It may seem counter-intuitive to select a boutique firm for such a large-scale learning initiative. However, our supplier scaled up their organization specific to the needs of the project. They also codified the content outline and storyboard process to indicate which content came directly from labeling, clinical reprints, core internal source documents, was directly submitted by SMEs or content that they wrote to construct the narrative. This significantly streamlined the review process.

We also worked with our supplier to create a UX legend so that the learning team could evaluate the proposed UX per screen against the content to check for delivery alignment against learning objectives. Having a numbered UX system allowed for the SMEs to focus on ensuring the accuracy and integrity of the content and context and for the learning team to evaluate this against the design. While we had dedicated teams from the supplier for each TA, we also had a universal reviewer to ensure consistency of voice and feel across all modules.

The supplier led the live SME calls, which allowed for active participation from the learning SMEs and TA SMEs. By the end of the program development, we had globally agreed-upon frameworks for each module’s approach and a 33-page document of custom iconography that also provided consistency for learner recall.

For this large and specialized program development, we needed a supplier dedicated to the project as if it were their own business program for learning development. We wanted something custom, fresh and daring enough to try new and innovative ways to transform content with a tailored approach. Therefore, consider the needs of your project and team. What do you need from a supplier? From the experience with this large program, it became clear that we needed someone who saw this as more than just mass-production of e-learnings.

Read the whole article at LTEN


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